Make sure that everyone involved in your operations knows exactly how to handle common scenarios as well as potentially unforeseen situations. In, for example, AOG-situations, multiple teams have to work together to get the aircraft off the ground, as soon as possible. It’s vital that everyone is working together and knows what to do, in which order.
Make sure that each team in the operation has the optimal prerequisites for success. Does the maintenance team, for instance, have access to the right tools and new technology that can make processes leaner? Something as simple as using a different staircase in a repair situation can cut hours off maintenance times throughout a whole year. Having spare parts available or knowing exactly where to source a part, if needed, also falls into this category.
In this context “waste” is classified as anything that doesn’t add real value to the end customer. To bring back the example of the F1 pit crews: in the 1960’s it took more than 60 seconds for the crews to change the four tires and refuel. Small adjustments, along the way, have resulted in a big change in efficiency. The same thing goes for airline operations – in combination, slight improvements such as minimizing the number of suppliers you have to deal with can result in big changes.
This blog is driven by Satair Marketing & Communication with input from both internal and external contributors.